Guarantee
Is my product guaranteed?
Is my product guaranteed?
Most FACOM products are guaranteed for life. However, the warranty period may vary depending on the type of product. To see the exact guarantee duration for your item, go and check the Guarantee dedicated section on our website.
I bought my tool in a hypermarket,is my product covered by the FACOM Warranty?
I bought my tool in a hypermarket,is my product covered by the FACOM Warranty?
Yes, the FACOM warranty works on all our references, regardless of the distribution point where you bought it.
I have an old FACOM tools belonging to my grandfather, are they guaranteed?
I have an old FACOM tools belonging to my grandfather, are they guaranteed?
FACOM tools are guaranteed for their entire lifetime, provided that they have been used correctly. If you encounter an issue with any of these tools, we recommend that you contact our customer service for assistance and information on the warranty procedure.
Manufacturing
Are all your tools manufactured in France?
Are all your tools manufactured in France?
FACOM is a French company that has been manufacturing in France in 3 factories since 1918 according to very high quality standards. Although the majority of our tools are made in France, some product lines are manufactured in other countries depending on specialization and production capacities (in Europe, America and Asia). However, we are committed to maintaining high quality standards for all our products, whether made in France or elsewhere.
Where are your French plants located?
Where are your French plants located?
We have 3 factories in France. The Feuquières-en-Vimeu plant (80) produces all of our metal storage such as trolleys, metal toolboxes and workshop equipment. The Arbois plant (39) mainly manufactures the entire range of screwdrivers and male wrenches. And finally, the factory in Besançon (25) produces clamps, tape meters, and levels. Learn more
After-Sales Service
How to find user manuals or list of spare parts?
How to find user manuals or list of spare parts?
Go to our After Sales Services support 2helpU, then you will have access to user manuals, technical drawings informations and the spare parts by filling the product reference in the search tab.
How to do a calibration of my torque wrench?
How to do a calibration of my torque wrench?
The FACOM laboratory is approved by the COFRAC (French Accreditation Committee) and specializes in the calibration of measuring tools, including torque wrenches. To have your torque wrench calibrated, you can send the tool to the FACOM laboratory. They will carry out the necessary tests and adjustments to ensure the accuracy of your torque wrench. You can contact our customer service to obtain more information on the shipping procedure and the prices associated with calibration. Learn more
How do I ask a technical question about my product?
How do I ask a technical question about my product?
The contact form is also available on the site for this type of request, or our tel +44 1753260105 , where our team answers you from: Monday to Friday:08:00 to 20:00 // Saturday & Sunday:09:00 to 17:00
Contact
How can I contact FACOM Customer Service?
How can I contact FACOM Customer Service?
You can contact FACOM Customer Service in various ways:
1. By phone: You can call our customer service at the following number: +44 1753260105 from Monday to Friday from Monday to Friday:08:00 to 20:00 // Saturday & Sunday:09:00 to 17:00
2. Via the contact form: on our website, you will find a contact form that you can fill out with your information and your request. Our customer service team will respond as soon as possible.
Whatever contact method you choose, our customer service team will be there to answer your questions, provide you with additional information, and assist you with your needs related to FACOM products.